Quote from: albon on January 31, 2023, 06:03:41 PM

Quote from: glebredbull on January 30, 2023, 02:54:53 PM

Quote from: dkbit98 on January 28, 2023, 10:26:43 PM

I think they are asking for source of your coins, not source of your fiat money

That means you need to explain from what wallet you send coins to HitBTC exchange, your own non-custodial wallet or from some other website/service.
I hope you don't have lot of funds stuck there, but my suggestion is to stop using any centralized exchanges and transition to decentralized exchange like Bisq and p2p trading.
I heard bad things about HitBTC before, just do a quick search and you will find a bunch of bad reviews and complains on internet.

thank you but HitBTC is a new level of scam...
I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

Did you send them screenshots of the actions you took using these funds in chronological order, for example (purchase, exchange, and transfer,) before sending it to the HitBTC platform? And the screenshots you provided must be full-display and contain transaction details such as the hash and the address as well. As they mentioned, you have to send them screenshots of your withdrawal history in the exchange through which you transferred and withdrew the funds to the HitBTC platform, and I hope that your problem will be resolved after that, frankly, HitBTC is an unpopular and bad exchange platform, and they have procedures that make us put a red flag around it. Fortunately, I haven't tried it before, but I have seen thousands of users who could not pass the strict procedures imposed by the HitBTC platform about determining the source of funds.

and sent them both screenshots and a LINK TO WEBSITE so that they could see everything for themselves. but they just write it is FORGED))