Quote from: noorman0 on February 04, 2023, 03:21:40 AM

Quote from: len01 on February 03, 2023, 09:04:58 PM

the team should be more transparent to provide at least a reason that makes sense to be understood by some people here and easily understood by people who have been banned.

I think their representatives just forwarded whatever the core team said and chose not to talk much as far as they are not competent to answer more technical questions. And do not expect transparency from this casino, they choose to remain "kept secret" the reasons even though it looks like this is all a fair decision on their part.

Quote from: OLE777Official on January 20, 2023, 04:52:55 AM

Again, I want to be transparent. But, certain teams internally are very firm that they cannot disclose
every detail as to why the account got locked or banned.

if it's considered a fair decision by the core team, at least fairness in transparency is better.
I mean if indeed they made a fair decision is it hard to say a more real reason for some of these complaints?
if indeed all the complaints here are about violations, why not provide evidence of violations or mention what violations the customer has committed. I say this because of the several complaints that have arisen there are no real reasons that can be accepted by the customer in question and for me it is not a fair decision.
usually a casino says fair decisions, they include real reasons and evidence about the violation or other violation of casino rules.