[...]
Another concern regarding deposits ( I have seen that the accusation thread says resolved but, let me explain what else happened).
Bitcointalk Username: pale_cutie
OLE7.IO Username: aj7647726
They have already credited your deposit but here are a few things that happened.
"He transferred the balance to another wallet first and from that wallet, he transferred to us.
Now the catch here was that the user was providing the receipt from the first transfer and not from the second transfer."
"Our vendor checked the transaction based on what member provide on his screenshot.
The wallet address in the screenshot he provided first is 0xdac17f958d2ee523a2206206994597c13d831ec7 - which does not belong to us."
In a sense you quite mislead. Anyhow I am glad that it is all sorted out.
[...]
Please allow me to also explain what else happened, that was not on your follow-up explanation.
pale_cutie provided
a TXID showing they've deposited the said amount of what they sent from binance, alongside the screenshot showing they deposited from binance to their wallet and then to your deposit address, so you basically already have all the necessary info to clear the problem without escalating it to this phase.
As nicely explained
here, it shouldn't be a problem at all --or a case of misleading info at the very least-- for your compliance, security, deposit, or whatever team handling that task to verify this. With the TX hash, or even the customer wallet address, it should be enough for your team to verify that they've indeed deposited the said amount to your wallet. Your team asking for payment receipt pretty much just just asking for unnecessary situation.
That case is closed and I didn't mean to make further fuss about it, or to patronize you, but your team should at least learn to take responsibility --as well as perhaps learning how a crypto works-- and admit it when the mistakes happened at your end instead of saying " you quite mislead".
You are right in pointing out this and this should be avoided by the support, their knowledge of how Cryptocurrency works should be unquestionable this is so basic for them to overlook it, I don't see anything misleading here I sometimes do this when our local exchange doesn't allow a direct deposit to casinos
As you've shown a good gesture by beginning to addressing cases raised against you on the scam accusation board, I will refrained from tagging you like I said
here. I will try my best to follow each of the cases addressed to you and see through it with the community. I hope you can tag along and clear every single cases raised against you.
Jawhead raise a concern here and this is something alarming, are we seeing scenarios where the representative will give limited information about the ban or the winning confiscation.
So it seems you're betting in sport, can you post your betting history? I would like to see if you're a genuine gambler or trying to blame the casino just like the other accusation.
I would like to explain beforehand that I am trying to manage this community with the best of my abilities.
I only cascade information that is given to me which is very limited.
Now for this accusation, I was told by the CS representative that you were caught with arbitrage and syndicate betting.
They have not provided further information.
What? are you not a part of Ole777 internal team? I would assume you're just a stranger or someone alt account which want to promote Ole777 in this forum. You, as the one who manage Ole777 in this forum doesn't helping at all if you not know the complete information, you only directing the CS answer which is similar if the gambler just ask directly to the Ole777's CS.