Quote from: Strongkored on Today at 05:01:17 AM

Quote from: btc78 on Today at 04:04:33 AM

they maybe late in replying to your email so better to wait at least some days or weeks because they have this attitude that responding later.

and about your problem , best to provide more proofs if you wanted to pursue this case but I knew that once the team replies here you'll get what you wanted to hear.

I don't think that he has to provide any other evidence because I only saw that the casino emailed him about his account being at risk and required to change the password, he didn't even say that there were funds in his account and also after creating this thread Op didn't even respond, is it possible Has he regained access to his account? or if haven't yet Op can post this thread also on the announcement thread bc.game to get the attention from the casino representative

i have account level 25 or 26

it is nice for me
but
they closed it
i send email they replau with this

Thank you for contacting us. Upon checking your account, we regret to inform you that your account has been permanently locked due to suicidal threats that concerned us. Please read our terms of service:

2.1.12. You are not diagnosed or classified as a compulsive or problem gambler. We are not accountable if such problem gambling arises while using our services, but we will endeavor to inform of relevant assistance available. We reserve the right to implement cool-off periods if we believe such actions will be of benefit.

We care about our players' safety. If you need further help, please communicate with https://www.begambleaware.org/. Have a good day!