if indeed all the complaints here are about violations, why not provide evidence of violations or mention what violations the customer has committed. I say this because of the several complaints that have arisen there are no real reasons that can be accepted by the customer in question and for me it is not a fair decision.
usually a casino says fair decisions, they include real reasons and evidence about the violation or other violation of casino rules.
In every action there must be a purpose and reason for it and we don't know what the real reason the casino did was that they don't want to provide evidence and the type of violation committed by each user.
Or is it possible that the complaints of infringement are just boasting or false accusations made so that the casino is not at fault and all blame is only placed on its users?
If it is said about fairness, then it is clear that we all know that it is indeed unfair because they can only beat and say everything because of mistakes made by users without them providing clear evidence of the violations that have been made.
maybe you didn't read all the issues in this thread. try to understand again all the complaints from customers written in this thread are not boasting or false accusations. all these complaints are accompanied by real evidence and they are really not false accusations. maybe you need to read again to understand the problem that occurs here.
if indeed the casino has other reasons for not providing evidence, at least the casino team provides real reasons that customers can understand. and for example the casino cannot publish the problem, the team only needs to talk directly to the customer and explain all the reasons and tell the customer not to publish the problem.
as happens in other casinos there is a customer who has a problem and writes his complaint. but casino team refuse to publicize the problem for casino safety and team contact customer directly and chat explain all reason. after that the problem is resolved and the customer can receive a statement from the team and the customer makes an explanation in the thread about the problem being resolved but cannot publish because it is an agreement.
so if indeed the casino team doesn't want to publish the reasons, they can at least contact the customer personally and explain all the reasons.