So it's myself and CS team that is short on transparent information as to why an account was blocked/banned
specifically or in full detail. Hence the reason why we are only allowed to say these..
So you're saying that you're in the same boat as customer support, limited in the information you have access to, yeah? And that the risk/compliance team's decisions are set in stone and there's nothing you can do about it? This begs the question, what exactly is your role at the casino?
So, the question is, how do you plan on keeping a business model like this going in the long run? What happens if scam accusations start to become a big issue and you can't provide clear info to back up the risk/compliance team's decisions to confiscate user funds? How will you protect the casino's reputation when that happens?
I have to agree with
FatFork at this pace and point. I didn't mean to be rude and I know you've been doing the best of what your job requires and allows you to, but if Ole777 wants to clear the situation, I think it might be on your company's interest to appoint someone from compliance team to share this account with you and start answering questions with faster results, because this model is highly inefficient, and your compliance team's "playing hard to get" certainly didn't contribute anything positive to the outcome of your reputation. It's practically as good as if
spyrosc200 or
bachezy just exchanging emails with their... your customer service.
Or perhaps they can create another account, one that's controlled by the compliance team, where they would only come when a complain is escalated on this forum and you'd hailed them to go online and address the issue, while you work as a community manager distributing announcement and news.