Quote from: o48o on February 13, 2023, 11:46:15 PM

Quote from: donzakladon on February 12, 2023, 02:47:55 PM

Hello, 8 days ago i made a withdrawal, and it was on hold, each of the day support was telling me thats all ok, money will come soon, today i received a message You were banned for Sportsbook abuse. They denied to give me back my deposit. Reporting this blatantly scam case here so people would be aware to play on this casino. And waiting for an answer from rollbit representative here. They basically scammed me on mu deposit

And did you ask what specific thing you did? Perhaps you already know but didn't read the rules?
Did you perhaps join from a country that's blacklisted? Are you over 18? Fake id? Multiple accounts / arbitrage betting? Abusing bonuses? Did you read the tos or did you think you didn't need to?

If you have done a honest mistake maybe it's better to come clean then try to hide it and make things worse. If casino has done a honest mistake i am sure they will fix it. But i understand that waiting could be agonizing. Just stay calm and provide all the proof you can and be as transparent as you can.

I think that is basically half of the users, people who do not do something bad according to them, because they haven't read the rules, and get banned because they break one of the rules without noticing, so they end up complaining about it.

I understand that they may think they did nothing wrong, because it is not as clear as pointing a gun at someone, but they need to read the rules a lot more clearly before they gamble, so that they would know if they did something wrong or not. I have seen people who had multiple accounts who got banned and honestly didn't know that was wrong, that's funny to me because I read all the rules any casino I play in presents to make sure I never break any of them.