Quote from: decodx on Today at 09:59:31 PM

Quote from: pxdi on Today at 06:06:59 PM

I kindly ask community help here, my bet was honest and they do not want to pay, today I might be their victim, but tomorrow you can be instead of me, please emphasize with me and let's make them pay otherwise they are just SCAMS!

I'm sorry to hear that your experience wasn't a positive one. From what I know, Sportsbet.io is one of the most reputable casinos here. However, I'm a bit confused and was hoping you could clarify something for me. They kindly requested that you allow them 5 business days to conduct an investigation, so I'm curious as to why you decided to publicly accuse them of scam so quickly?

You posted this:

Quote

"Hello pxdi,

Thank you for providing us with all the information requested.
Once our investigation is completed, we shall get back to you. You can expect a response from us within 5 business days.
We kindly ask for your patience and understanding meanwhile. "

So, don't you think it's unfair that you don't give them at least the minimum amount of time they need to do an investigation?

I am happy to answer your question:

1) They freeze my account without letting me taking any action, not to withdraw or place another bet and their system show the message this message when I tried to withdraw : " You are unable to withdraw for 48 hours after making a deposit due to security reasons. " (see here: https://i.ibb.co/sCNQnyd/48hours.png ) so I waited for 48 hours without possibility to use my own money which I believe that for anybody will be frustrating, I came to panic after 48 hours because nothing changed and they did not communicate with me anymore, like live support disapear , they did not answer to my email , they did not answer on my scam accusation until today or on any form of communication.

2) They ask for my verification and I comply and they even accept my verification as you can see from emails: https://i.ibb.co/dK6c86h/sportsbet.png

2) My bet is placed honest on a big event such as NFL Final as you can see here: https://i.ibb.co/SJ0SXrP/mybet.png , they even credit my sportsbet.io account with 1731 USDT as you can see here: https://ibb.co/jhc9c5q and you can see their notification with my deposit and the winning bet here: https://i.ibb.co/bB0wHK7/Notification.png , but today they decide to steal my winnings 895 USDT and only refund my initial deposit of 832 USDT .

So since bet was placed with 3 hours before event start and it is an honest bet, and they even credit my sportsbet.io account initial, why you don't pay the winnings? this is acting like a scam, if I would have lost the bet ( Philadelphia Eagles led at half time ) and Kansas City lost , they they would kept my money, but if I won they only refund my money without paying winnings. Do you think this is right? only a scammer will do this.

3) They accuse me of having multiple account and my questions for them is why somebody will make more than 1 account? you do not have a deposit bonus, and any player will be interested to have an older account so they can climb to their reward system ( bronze, silver, gold etc ).

If I ever had an account with them, would not be that one verified already?Huh why would they ask verification to account : pxdi? Doest this make sense?

Their model of business is simple, if your account is a net loser ( you lose more than you win ) they let you continue to bet with them, if your account is a winner then they close it and refund your deposit . There are dozen of complain online about this behavior from them.

You can see this on trustpilot: https://www.trustpilot.com/review/sportsbet.io

Or from the many complaints here on scam acusation:

https://bitcointalk.org/index.php?topic=5439809.0

https://bitcointalk.org/index.php?topic=5266626.0

https://bitcointalk.org/index.php?topic=5428296.0

https://bitcointalk.org/index.php?topic=5290729.0

https://bitcointalk.org/index.php?topic=5418601.0

https://bitcointalk.org/index.php?topic=5323603.0

https://bitcointalk.org/index.php?topic=5411777.0

https://bitcointalk.org/index.php?topic=5086453.0

https://bitcointalk.org/index.php?topic=5266592.0

https://bitcointalk.org/index.php?topic=5435667.0

https://bitcointalk.org/index.php?topic=5436620.0

https://bitcointalk.org/index.php?topic=5266016.0

https://bitcointalk.org/index.php?topic=5189479.0

https://bitcointalk.org/index.php?topic=5091170.0

I have no interest in being their customer anymore, I want them to be fair and pay my winnings as it should, if they are honorable and have any integrity, they know very well that my bet is an honest bet and they should pay the winnings and I will end this debate !

I kindly ask community help here, my bet was honest and they do not want to pay, today I might be their victim, but tomorrow you can be instead of me, please emphasize with me and let's make them pay otherwise they are just SCAMS!