Hi pxdi,
First of all, please don't panic post on every available known outlet to sportsbet.io. This does you no favors, and most of all, this does not speed up our process of getting back to you.
We have a fraud/security and payments team who are dealing with many facets of operating a sportsbook and casino.
I will instigate the scenario of your account issue this week.
We processed over 100,000 withdrawls last month alone, so I can assure you if everything is as sweet and innocent as you suggest, there would be no problem here.
The panic posting, emailing, spamming club talk chat and trusting in Trustpilot to get you an overturned result leads me to believe you are aware of what I am going to find out.
As mentioned, I will take the time to review the information and process. I will give you a full explanation this week.
regards,
Steve.
Sportsbet.io
EDIT 2:Hi pxdi,
As I already mentioned here ^^ which was only just over 12 hours ago, I would look into the situation for you.
However, since that response, you have taken it upon yourself to go a little awol.
Publically calling me out about integrity and trust, multi-posting, and spamming our customer support is not going to change the normal business process.
I am not sure which is the crazier stuff here, the fact you posted old scam accusations
where I personally REVERSED the business decision and sided with the customers which lead them to
being paid out and case closed, or the fact you
have sent over 400 emails in the last 12 hours.It in honestly really weird behavior and I'm afraid that any answer I give to you will just not be understood or listened to.
As you have since gone and placed an official complaint with E-gaming commission in Curacao, the matter is now with them and
I didn't even get a chance to dig into your case due to your impatience.
As always, we will wait for the process of e-gaming curacao ( which is long and drawn out ) and we will adhere to any findings they have.
This also means I am no longer in a position to comment on your case now it has been taken up with the commission.
Im sure we can all agree on that matter.
regards,
Steve.
p.s. I wasn't joking about the 400. Note from our internal slack channels attached.https://sportsbet.imgix.net/2023/February/400ermaiols%20(3).png?w=500&auto=compress,enhance,formatYOU KNOW VERY WELL THAT I AM RIGHT, SO PAY THE WINNINGS OR YOU ARE JUST A THIEF!
another complaint pop up today on trustpilot this time from Turkey having the same issues with you, there are a lot of people having same problem, that should mean something . People don't use this SCAM sportsbook anymore!
Sorry I don't see where you answer to my questions:
Public questions for Steve:
1) If I had any other account why would I not bet there and create a new account? You don't have any deposit bonus and rewards I suppose are better once you get higher in rankings , so what advantage I could ever have if I had a second account.
2) Why you did not ask verification on other account ( there are none ) and you ask now on : pxdi ? I think is obvious that you did not had any other account where to ask for verification and you ask only on the single account I have.
3) Why are so many complaints about sportsbet.io ? This is one of the reason I panic in the first place! everywhere on this forum we see complaints about sportsbet.io , on trustpilot more than half of reviews are 1 start and you have 3 stars average out 5, while your competitor stake 4.5 stars average out 5.
4) Why you do not pay a legit bet? we both know and I show evidence here that my bet is legit and you basically stole 895 USDT from my player account and any joy I had after placing a winning bet.
5) If my bet was lost. Would you refund it? or just kept my money and then you let me to make other deposits .
I think that to answer to this questions will be very easy for a transparent , honest and integrity man!
So I need to ask them again.
People can you see? he doesn't answer to any question, he knows that I am legit customer, he knows that my bet is legit but avoids to answer!
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