I have to spend a lot of time trying to comprehend your story chronologically, thanks to the burst posting and repetitive info --and screenshots-- every now and then. And I actually have been following your thread since day one, just to emphasize how tangled this thread is. If I may be honest, it's quite annoying to have to open an ibb link in the middle of digesting your wall of text just to see that it's the same evidence provided several post above, over and over. Or the same questions and statements reposted. I would very very politely ask you to please take a good care of your keyboard and spare them from a premature worn out due to the heavy work you tax them with by typing every few minutes.
Before you can accuse me to be a friend of Steve, allow me to save your time --and keyboard's mechanism-- by saying I am not. I can go long and long with my defenses but the point is, no I am not, I have zero business with him and didn't get anything from whatever the outcome of this case other than finding the truth behind your case.
If I may add, just to strengthen that I am siding with the party called "finding the truth", it's way past bedtime in my local time and I have about 90+ chat bubbles from a friend in my personal phone, dissecting her day and catching up with me with a very interesting topics that I'd really prefer to spend my time there, typing my reply and response, which no doubt I'd enjoy more, yet here I am, trying to understand what actually happened.
Ok, that's my wall of text, which rather not important and irrelevant, hence the font color.
At this point, we might be just beating the dead horse as Steve had said that the matter is now out of his hand and we can only wait for --and comply with-- E-gaming commission's decision, but if I may straighten a few things... I think what actually happened to your account was: it's initially locked for 48 hours due to the new creation, first deposit, or whatever other reason. It's not uncommon. I have a first hand experience where an exchange I frequently use locked me for 24 hours because I resetted my password, and I vaguely remember a platform also applied a 48h lockdown time from the initial account creation. But on your case --again, if I may suggest from what I understand-- during this 48h lockdown, the compliance team suspected you of multi-acc, which is why you're still unable to wd after 48h passed; it's no longer due to the 48h lockdown, it's because your account is under investigation.
IF your account is indeed not related to the ones they pointed out on their email, they'll more than happy to unblock your account and proceed with your withdrawal. For this, they asked your patience to wait for 5 working days, which I assume they needed to contact and ask and verify the other accounts. This answered your question why they "didn't" ask another accounts. They did, you just didn't know that they asked because they asked personally to those accounts' email, which you certainly don't have access to... unless you somehow have, and that's why you're so sure those other accounts are not being investigated?
Second, about how unresponsive and unhelpful Steve is,
We all know this is not true. He addressed your concern right away when he noticed it. Exhibit one[1], it happened behind the screen so it's not on public information, but I also PMed Steve the moment I saw him online. At the time I finished writing and sending my PM, I saw that he's already replied here, proving that once he went online and saw jeremypwr's PM, he went straight to this thread. Exhibit two[2], he promised to take your matter to his hand and see through it himself, to escalate the issue and give you an answer within this week. That would be 19th at the latest instead of 20th, or even by tomorrow, 17th, if we assume he referred to week in a workdays. It's faster than the initial deadline, but unfortunately, you choose to take a different path.
[1]
https://i.ibb.co/CsVRjGM/PM.jpg
https://i.ibb.co/wKcMcD5/Reply.jpg
[2]
Next, I wanted to dissect the cases you mentioned here one by one, but that'll require me to at least skim through all of those threads to get a better grip of each of the situation, and as I said, it's already past bed time in my time zone, so I'll gladly do it tomorrow when time allows me to.
Before you can accuse me to be a friend of Steve, allow me to save your time --and keyboard's mechanism-- by saying I am not. I can go long and long with my defenses but the point is, no I am not, I have zero business with him and didn't get anything from whatever the outcome of this case other than finding the truth behind your case.
If I may add, just to strengthen that I am siding with the party called "finding the truth", it's way past bedtime in my local time and I have about 90+ chat bubbles from a friend in my personal phone, dissecting her day and catching up with me with a very interesting topics that I'd really prefer to spend my time there, typing my reply and response, which no doubt I'd enjoy more, yet here I am, trying to understand what actually happened.
Ok, that's my wall of text, which rather not important and irrelevant, hence the font color.
At this point, we might be just beating the dead horse as Steve had said that the matter is now out of his hand and we can only wait for --and comply with-- E-gaming commission's decision, but if I may straighten a few things... I think what actually happened to your account was: it's initially locked for 48 hours due to the new creation, first deposit, or whatever other reason. It's not uncommon. I have a first hand experience where an exchange I frequently use locked me for 24 hours because I resetted my password, and I vaguely remember a platform also applied a 48h lockdown time from the initial account creation. But on your case --again, if I may suggest from what I understand-- during this 48h lockdown, the compliance team suspected you of multi-acc, which is why you're still unable to wd after 48h passed; it's no longer due to the 48h lockdown, it's because your account is under investigation.
IF your account is indeed not related to the ones they pointed out on their email, they'll more than happy to unblock your account and proceed with your withdrawal. For this, they asked your patience to wait for 5 working days, which I assume they needed to contact and ask and verify the other accounts. This answered your question why they "didn't" ask another accounts. They did, you just didn't know that they asked because they asked personally to those accounts' email, which you certainly don't have access to... unless you somehow have, and that's why you're so sure those other accounts are not being investigated?
Second, about how unresponsive and unhelpful Steve is,
[...]
I never refuse Steve help, but Steve did not tried to help me at any moment and after I spent hours investigate sportsbet.io I think he is the owner an he pulls the shots. There was no help from him side and as you can see he is not willing to answer my questions that I raised .
[...]
I never refuse Steve help, but Steve did not tried to help me at any moment and after I spent hours investigate sportsbet.io I think he is the owner an he pulls the shots. There was no help from him side and as you can see he is not willing to answer my questions that I raised .
[...]
We all know this is not true. He addressed your concern right away when he noticed it. Exhibit one[1], it happened behind the screen so it's not on public information, but I also PMed Steve the moment I saw him online. At the time I finished writing and sending my PM, I saw that he's already replied here, proving that once he went online and saw jeremypwr's PM, he went straight to this thread. Exhibit two[2], he promised to take your matter to his hand and see through it himself, to escalate the issue and give you an answer within this week. That would be 19th at the latest instead of 20th, or even by tomorrow, 17th, if we assume he referred to week in a workdays. It's faster than the initial deadline, but unfortunately, you choose to take a different path.
[1]
https://i.ibb.co/CsVRjGM/PM.jpg
https://i.ibb.co/wKcMcD5/Reply.jpg
[2]
[...]
I will instigate the scenario of your account issue this week.
[...]
As mentioned, I will take the time to review the information and process. I will give you a full explanation this week.
regards,
Steve.
Sportsbet.io
I will instigate the scenario of your account issue this week.
[...]
As mentioned, I will take the time to review the information and process. I will give you a full explanation this week.
regards,
Steve.
Sportsbet.io
Next, I wanted to dissect the cases you mentioned here one by one, but that'll require me to at least skim through all of those threads to get a better grip of each of the situation, and as I said, it's already past bed time in my time zone, so I'll gladly do it tomorrow when time allows me to.
I appreciate your help but here is my story chronologically whith evidence ( https://i.ibb.co/bB0wHK7/Notification.png ):
1 ) 12 February 2023 at 6:39 PM I create my account
2) 12 February 2023 at 10:39 PM I made my first deposit in value of 836.28 USDT from my binance account and shortly after I place the bet on NFL Final , bet here: https://i.ibb.co/SJ0SXrP/mybet.png
3) 13 February 2023 at 5:17 AM they credit my account with 1731.11 USDT and they offer me a reward of 0.27 USDT , see here my balance: https://i.ibb.co/D4xPxbm/wallet.png
4) 13 February 2023 at 5:37 AM they decline my withdrawal of 1231.11 USDT see here: https://i.ibb.co/bB0wHK7/Notification.png
5) 13 February 2023 at 6:53 AM they ask for verification " please go to your Account page and complete the verification." and comply right after and send them an email.
6) 13 February 2023 at 7:27 PM after almost 13 hours from their last emails they ask me again to send the same documents but using a link they gave me via email, again I comply and send them documents .
7) 14 February 2023 at 7:44 AM after 12 hours from their last email I received : "that your account was disabled due to being flagged for multi accounting by our security systems"
8 ) 14 February 2023 at 8:22 AM since I had only 1 account and I felt this is not fair I open this thread here.
9) 14 February 2023 at 04:07 PM @jeremypwr who seem like a nice guy in the first place , but in reality he is part of this scam says : "This sounds like an honest misunderstanding and I have already notified Steve.
He should be in contact with you shortly."
10) 14 February 2023 at 10:39 PM at more than 48 hours after my deposit according to their website/ system that shows message : "You are unable to withdraw for 48 hours after making a deposit due to security reasons. " see here: https://i.ibb.co/nMHmPhw/withdraw.png which is a LIE , if that message isn't a true statement then just don't put it out there, remove it, because you make people to wait 48 hours for nothing!
This was the moment that after reading so many complaints about sportsbet.io online and after I saw that their message is a lie , I panic a bit .
11) 15 February 2023 at 05:45 PM Steve reply here for the first time, but as you can see from his message his main concern was that I post my story on their main chat of the website ,club talk, where all the customers can see how they act with customers like me and of course was unpleasant for them and tells me that "I will take the time to review the information and process. I will give you a full explanation this week."
WOw and after just 21 minutes:
12) 15 February 2023 at 06:06 PM after Steve took a long long time to have a look into a case that last for 3 days of just 21 minutes decide to tell me via email to withdraw my deposit and to fuck off because they are not willing to pay my winnings just because in their view I have multiple account.
Now really isn't this stealing
You credit my account with 1731 USDT then you suddenly decide to pay only 832 USDT and steal the 895 USDT left ??
Now if you are impartial like you said can you admit few things:
1) Steve decide to ignore my legit questions that I raise to him
2) It is obvious that my bet was placed honest, don't you think that they should pay it since I had no leverage on it , it was a major event, NHL Final , I can't cheat in any way even if I wanted too.
3) You don't think that they should remove the message "You are unable to withdraw for 48 hours after making a deposit due to security reasons. " if they are going to need more than that ?
4) If my bet was lost, will they still refund me
Finally I truly believe that Steve or anybody with decision power from sportsbet.io wanted this to end they could have send me the winnings of 895 USDT and I will end any debate with the promise that I will not open another account ever with them and if they want they can close my account.
Maybe people from here don't know that I will tell right now, Curaçao eGaming inform both parties that we should try to settle :
"In accordance with the IP-agreement, the Executive is required to provide Curaçao eGaming and the Player with proof within seven working days after having received this formal notice, that the Operator has reached out to the Player and that it is working to resolving differences between the Operator and the Player.
CEG will monitor mutual attempts to resolve the said dispute as part of its Alternate Dispute Resolution"
So this can be solved very easy if sportsbet.io wanted , all they have to do is to pay the legit winnings I made!