Quote from: pxdi on Today at 09:00:56 AM

I appreciate your help but here is my story chronologically whith evidence ( https://i.ibb.co/bB0wHK7/Notification.png ):
1 ) 12 February 2023 at 6:39 PM I create my account to sportsbet.io with username: pxdi .

2) 12 February 2023 at 10:39 PM I made my first deposit in value of 836.28 USDT from my binance account and shortly after I place the bet on NFL Final , bet here: https://i.ibb.co/SJ0SXrP/mybet.png

3) 13 February 2023 at 5:17 AM they credit my account with 1731.11 USDT and they offer me a reward of 0.27 USDT , see here my balance: https://i.ibb.co/D4xPxbm/wallet.png

4) 13 February 2023 at 5:37 AM they decline my withdrawal of 1231.11 USDT see here: https://i.ibb.co/bB0wHK7/Notification.png

5) 13 February 2023 at 6:53 AM they ask for verification " please go to your Account page and complete the verification." and comply right after and send them an email.

6) 13 February 2023 at 7:27 PM after almost 13 hours from their last emails they ask me again to send the same documents but using a link they gave me via email, again I comply and send them documents .

7) 14 February 2023 at 7:44 AM after 12 hours from their last email I received : "that your account was disabled due to being flagged for multi accounting by our security systems"

8 ) 14 February 2023 at 8:22 AM since I had only 1 account and I felt this is not fair I open this thread here.

9) 14 February 2023 at 04:07 PM @jeremypwr who seem like a nice guy in the first place , but in reality he is part of this scam says : "This sounds like an honest misunderstanding and I have already notified Steve.
He should be in contact with you shortly."

10) 14 February 2023 at 10:39 PM at more than 48 hours after my deposit according to their website/ system that shows message : "You are unable to withdraw for 48 hours after making a deposit due to security reasons. " see here: https://i.ibb.co/nMHmPhw/withdraw.png which is a LIE , if that message isn't a true statement then just don't put it out there, remove it, because you make people to wait 48 hours for nothing!

This was the moment that after reading so many complaints about sportsbet.io online and after I saw that their message is a lie , I panic a bit .

11) 15 February 2023 at 05:45 PM Steve reply here for the first time, but as you can see from his message his main concern was that I post my story on their main chat of the website ,club talk, where all the customers can see how they act with customers like me and of course was unpleasant for them and tells me that "I will take the time to review the information and process. I will give you a full explanation this week."

WOw and after just 21 minutes:

12) 15 February 2023 at 06:06 PM after Steve took a long long time to have a look into a case that last for 3 days of just 21 minutes decide to tell me via email to withdraw my deposit and to fuck off because they are not willing to pay my winnings just because in their view I have multiple account.

Now really isn't this stealing Huh

You credit my account with 1731 USDT then you suddenly decide to pay only 836 USDT and steal the 895 USDT left ??

I think I'd have to address an elephant in the ~~room~~ thread: that you seemed to perceive their response time is slow, as evidenced as well as to address your chronological order number 1-8.

May I point out that it's just 26h:48m [I fixed your minutes to match your screenshot] give or take couple hours to match the difference between your local time [the time your withdrawal is locked according to the screenshot, which in your local time] and the time applied by the forum when you create this thread, which UTC +0. Wouldn't you agree that it's too rash? You're trying to clear an issue with a platform which operates worldwide and caters probably hundreds, if not thousands, of complaints and disputes everyday. They need time to address each of the ticket raised in chronological order, from the earliest to the latest, and then back to reply from the earliest response to the latest. Expecting them to response within minutes is rather... rash, IMO.

I am not lecturing you or trying to say you're wrong, it's completely to someone's consideration and decision when they should open a thread to address the concern, I just try to point out that your chronology number 1-8 --which repeated various times in various forms throughout this thread-- didn't really help your case, it only paint you as someone impatient and that this case probably wouldn't need to be escalated to this point and situation if you exercised some restraint.

For point number 9, how exactly does jeremypwr, according to your opinion, is part of "this scam"? He tried to oversee and help your case by notifying sportsbet's representative, and it's proven to be worked. Steve did come here the instance --I assume-- he read jeremypwr's PM.

Point number 10, I'd have to agree with you. If the case is like what I assumed, that initially you're locked out due to the 48h policy but then within that timeframe they suspected you of multi-acc, then the message should not said what's shown, but instead something like this or this. I believe this is an oversight because they're already and currently in communication with you in regards of multi-acc --chronology number 5-7, which happened before number 10-- so it's very possible that they didn't check your account again to change the message displayed.

11, this is quite interesting, perhaps a language barrier made you perceived the post wrongly, as you stated that English is far from your primary language, but allow me to quote the exact post Steve gave as his first response and break it down

Quote from: sportsbet.io on February 15, 2023, 05:45:04 PM

Hi pxdi,

First of all, please don't panic post on every available known outlet to sportsbet.io. This does you no favors, and most of all, this does not speed up our process of getting back to you.

We have a fraud/security and payments team who are dealing with many facets of operating a sportsbook and casino.

I will instigate the scenario of your account issue this week.

We processed over 100,000 withdrawls last month alone, so I can assure you if everything is as sweet and innocent as you suggest, there would be no problem here.

The panic posting, emailing, spamming club talk chat and trusting in Trustpilot to get you an overturned result leads me to believe you are aware of what I am going to find out.

As mentioned, I will take the time to review the information and process. I will give you a full explanation this week.

regards,

Steve.
Sportsbet.io

I don't see where he's more concerned that you spammed their system. He gave you his words that he'll see your case himself, which means escalating it and sped it up --it's certainly a privilege, he cut the line for you-- and urged you to show some restraint and stop raining all of their media. This is not without reason.

Panic posting here, as I've also said earlier, just made it difficult for the neutral overseer --and whoever read your thread-- to comprehend the situation. Wall of repetitive text and screenshots just made people lost track and focus of the issue.

Emailing, well... it's actually quite impressive, if I may be honest, 400 emails certainly shows dedication... or a lot of free time at hand. But allow me to explain this as well on why Steve urged you to stop doing so. Other than because it will clog their system, the way ticket-addressing adapted by many platform --far as I know-- is by queue number.

When you sent them an email, your email got into a queue. Let's say you're the 137th person emailing them that day --or during certain timeframe-- you're on queue number 137, which means your email and complain will be addressed after they addressed #136. If you send them another email, your previous queue would be voided and your newest will be the one active. Which means, suppose you're initially at 137, your second email --that's sent before they can even address the earlier email-- would be pushed to the back of the queue, perhaps number 159. Your 359th email? It probably pushed you to the 666th. Your 400th? Maybe somewhere on the thousand-th.

So yeah, Steve's advise to stop panic emailing is actually to help you and the other customers. He already put your case on his plate and tried to track down your email. If it kept jumping queue, it'll just make it harder for him to clear the issue. [Of course, this is statement and explanation made based on my knowledge and assumption, anyone is free to correct me if they have a better knowledge and experience on this matter]

Spamming their chatroom, I think it's more to protect the interest of their community than to protect their name from "the expose". Put yourself in a sportsbet user's shoes, they tried to engage in a discussion, or tried to ask something, and their chat kept being cut by someone complaining a repetitive words that's effectively rendered the chat room non-functional, wouldn't you be annoyed? Now put yourself on the chatroom admin's shoes, they tried to engage with their user and their response kept being pushed out of the screen by the same complaint, wouldn't you find it irritating? IMO, it's not about Steve concerned about how they treated their one specific customer --especially as he's already offered to take the matter to his own hand-- it's about making sure the entire system works and able to cater everybody's interest.

Next, point/chronology number 12. I didn't see this screenshot in any of your post, perhaps I lost it between the repetitive links, would you please share us again the exact screenshot?

This is the end of addressing the first part of your post. Now we go to your second part, which I'll breakdown to parts without changing the point of the questions,

Quote from: pxdi on Today at 09:00:56 AM

Now if you are impartial like you said can you admit few things:

1) Steve decide to ignore my legit questions that I raise to him

He tried to, but you forced it out of his hand when you escalated the case to CEG,

Quote from: sportsbet.io on February 16, 2023, 12:58:11 PM

[...]
As you have since gone and placed an official complaint with E-gaming commission in Curacao, the matter is now with them and I didn't even get a chance to dig into your case due to your impatience.

As always, we will wait for the process of e-gaming curacao ( which is long and drawn out ) and we will adhere to any findings they have.
This also means I am no longer in a position to comment on your case now it has been taken up with the commission.

Im sure we can all agree on that matter.

regards,

Steve.

Quote from: pxdi on Today at 09:00:56 AM

2) It is obvious that my bet was placed honest, don't you think that they should pay it since I had no leverage on it , it was a major event, NFL Final , I can't cheat in any way even if I wanted too.

According to their TnC which you've agreed upon signing up, specifically 18.1.(ix) the answer is yes and no,

Quote

18. Cancellations, Suspensions and Closure
18.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:
[...]
(ix) we suspect that you have registered, manage or direct your betting activity on multiple user accounts in an attempt to hide your betting activity, bypass our set trading limits or violate any promotion Terms and Conditions

If your account is found to be the one and only you have, thus not multi-acc ing, and as your bet is legal --at least that's the assumption when this post is made-- then yes, they'll be more than happy to restore your account, there are instances of this events, like this one for example. But if their suspicion proven to be correct, then no, you'll not get your winning bet, it'll be voided as per your agreement with them upon sign up.

Quote from: pxdi on Today at 09:00:56 AM

3) You don't think that they should remove the message "You are unable to withdraw for 48 hours after making a deposit due to security reasons. " if they are going to need more than that ?

Explained above, it might be an oversight and that the case is developed to something else where the 48h-after-deposit is no longer the case, its --used to be-- 5 working days to investigate the matter of multi acc. But will you be more comfortable if they changed the message on your profile now?

Quote from: pxdi on Today at 09:00:56 AM

4) If my bet was lost, will they still refund me Huh

I don't think I understand. Do you mean if you lost a bet and asked for the bet to be voided? Then no, why would a betting platform allows a lose bet to be voided just because the user asked for it? It called gambling, not charity event.

If you mean to ask that if your acc is proven to be multi-acc abuse and we suppose the bet was a lose bet instead of a winning, I'm not at the capacity or position to answer this, but if we consult to their TnC, the answer is they're actually allowed --and you agreed-- to confiscate all of your funds.

Quote from: pxdi on Today at 09:00:56 AM

Finally I truly believe that Steve or anybody with decision power from sportsbet.io wanted this to end they could have send me the winnings of 895 USDT and I will end any debate with the promise that I will not open another account ever with them and if they want they can close my account.

Maybe people from here don't know that I will tell right now, Curaçao eGaming inform both parties that we should try to settle :

"In accordance with the IP-agreement, the Executive is required to provide Curaçao eGaming and the Player with proof within seven working days after having received this formal notice, that the Operator has reached out to the Player and that it is working to resolving differences between the Operator and the Player.

CEG will monitor mutual attempts to resolve the said dispute as part of its Alternate Dispute Resolution"

So this can be solved very easy if sportsbet.io wanted , all they have to do is to pay the legit winnings I made!

Here is message that I sent to both sportsbet.io and Curaçao eGaming where I stated that all I want is to receive my winnings: https://i.ibb.co/MsMG6Gb/request.png

And they did, the Operator had tried to reach out and working on resolving the difference with you, that's what Steve tried to do here but you decided to take a different course