"Account at risk is not handled here at live support. Please be patient our core team will respond to you through e-mail."
It's 25 days I'm patient but my problem didn't solved.
Have you seen this?
https://bitcointalk.org/index.php?topic=5438278.msg61720868#msg61720868The only "reasonable" thing I can think of they are not responding to you is if you abused their policy and that is why they refuse to communicate with you.
No, it's not the reason. The delay of response is happening to other users too. They have a lot of requests. I think they should prepare new way to solve issues. 25 days delay is really too much.