their support team already responded to greatnino's post(he made a thread yesterday) so they know the issue. it is possible that they have already received the emails greatnino sent them and are now reviewing them. it is not uncommon that a casino takes several days before responding again. I suggest that greatnino be more patient.
not just a few days but what is worse can be up to several months, depending on how severe the problem is.
but for me it's something normal. because almost all casinos need time to solve existing problems and customers must be patient to solve all of these problems.
if indeed the DuckDice support team has responded to the complaint, at least it's very good that the team still has the kindness to solve the problem properly.