Looks like someone has the same problem as well
I wouldn't trust any of trustpilot feedbacks, it's obviously paid and fake, like that five star from Cameron Chapman saying how Coinpaycard is a very trustable token

There are few negative reviews, but more problematic is the fact that they are not responding anywhere (forum, telegram, website, email), and they clearly saw posts and messages from yesterday in forum.
I warned about them in past, and if they don't fix this problem soon you can create a topic in Scam Accusation section against them, and provide all the evidence you can (images, communication, etc).
Can you still login and access your account?