Quote from: joker_josue on Today at 11:00:50 AM

Quote from: NotATether on Today at 09:24:05 AM

First two times he actually manually updated my balance to fix the problem. But it is a highly annoying process, and I'm still waiting for him to do it again or to fix the site's API to credit $220 I added a few days ago.

The customer support pages were always unresponsive the whole time - I only got answers via forum PM.

That is, you have the balance on your card and you can use it, but it does not appear on the app/website, is that it?

That is correct it seems.

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I think that a service like this, having a failure like that in the API is very serious. They should try to resolve this as soon as possible. And they should even give an alert to users of the existence of this flaw.

The thing is, I haven't gotten any emails from CoinPayCard at all, barring the mandatory (and possibly automated) "please verify your email", possibly because a marketing staff does not exist at all.

Note that this problem did not exist before CoinPayCard revamped its website. So I suspect that's when the bug happened.