I don't see any problem with what the owl games team did by locking their ANN three thinking it is better to have the thread locked if the representative has become inactive here in the forum and instead of leaving the thread open unmoderated its better to have it locked and anyone looking to contact them should go through their website support.
Locking the thread of a casino that is active and functional is not a good idea. You are sending a wrong signal to the participants that are registered with the casino who ah e their membership here. Anything if that nature would put members to panic because it is a red flag to them that something might have happened so with the fear of the unknown they would start withdrawal of funds and if that happens and owl casino notice it and start delaying withdrawals for proper investigation, the members withdrawing would call them scam all this leads to one situation or another which is not a good one for a casino. So therefore locking the thread was a wrong move by the team or who ever that gave them that idea because it would cause more harm than good to the casino.
It is the Owl.games decision, so we should respect that. i think they lock the thread to avoid unnecessary spam. We all know that often times service announcement thread ends up having unrelated discussion from what the thread is intended. Beside they already announced that they will be closing the announcement thread while doing some probably major renovation.
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Or they are done with the hostile environment...
Maybe they decided to follow the 1xBit example... not responding to complaints and pretending nothing happened.
Forum is not friendly/unfriendly, we judge by our experience, and each of us is (or should be) free to share experience after trying some casino (positive or negative). I guess some remarks are worth gold, experienced gamblers can give insight into what is good/bad, and how to improve some features. In a way, they were getting free advice about improving their casino, and I guess we all know that business advice can cost a lot...
In the end, I think they made a wrong move... but time will tell if am I right about that.
It will be a bad decision for the owl team to follow that footsteps and avoiding or not responding to complains, this is not a good business decision unless their have decided to become fraudulent and unresponsive and if that be the case then we will advice others to avoid the casino for the time being and if they ever decide to rewrite the current bad situation because of their early reputation which was more of a positive start.
-owl casino came with the token that was performing very well before the last market crash and their never rise from that, and since then I noticed a total decline and lost of motivation.
I think it is not, rather than a thread without their representative, I think it is better to close the chat.