Quote from: Fivestar4everMVP on Today at 08:51:15 AM

Quote from: goldkingcoiner on Today at 08:35:19 AM

Quote from: Fivestar4everMVP on February 28, 2023, 06:48:43 PM

I believe your problem emanated from the fact that you didn't read stakes casino rules.
I personally do not believe this to be a bug, you said that while the casino was still counting down on 7 seconds cash out limit, the score for the game you bet on changed from 10:10 to 10:11, now, you didn't tell us if this change was in your favor or against you. If the change was against you, I think it's normal that cash out would be declined by the game provider.

Responsibility goes both ways. If the bug or whatever you might consider it did play out against his favor, he would have had a right to nullify the losses and get his bet money back.

If a casino denies you your rights (which serious casinos would never do without a good reason) to taking advantage of a bug that sounds only fair to me. Technically anyone using the bug for personal gain could be seen as a hacker/thief.

I do not know why people like to switch the victim and perpetrator roles here.

You clearly did not understand what I was pointing out to the op, or maybe I am the one who did not understand you properly.

Personally, I have been betting on stake for some time now, and I know that when you bet on a game, and while that game is currently in play, and in the middle, you decide to cash out your bet, there is usually a time limit,(about 7 seconds or so) which the casino must count down to zero before the cashout request is accepted, the rule as I understand is that, the scores of that game must no change while the cashout timer is counting down, if the game scores change, then the cashout request will be rejected.

I believe this is exactly what happened to the op, he clearly stated that while the count down time was on, the game scores changed from 10:10 to 10:11.
I hope this is clear enough.

That seems like quite a complexsituation. Did Stake have these kinds of special situation rules written down in their ToS or documentation or something? I think it might be hard for the individual user to be able to pinpoint all the things he can or cannot do and adding to the complexity with rules about special situations like OP's might not help anyone get a clear picture of what or what not is a bug. If it happened to me, I would have thought it a bug as well. I did not know about that 7 second score changing rule either.

Quote from: Ryker1 on Today at 02:03:34 PM

Quote from: goldkingcoiner on Today at 08:35:19 AM

^[snip]
If a casino denies you your rights (which serious casinos would never do without a good reason) to taking advantage of a bug that sounds only fair to me. Technically anyone using the bug for personal gain could be seen as a hacker/thief.

I do not know why people like to switch the victim and perpetrator roles here.

I think most reputable casinos have terms and conditions that prohibit players from exploiting bugs or glitches in their software, and violating these terms can result in the suspension or termination of the player's account, as well as the confiscation of any winnings obtained through such means. If a casino denies a player their rights without a good reason, the player has the right to seek recourse through the appropriate channels, such as contacting customer support

I would not call going through any casino-owned channels the correct course, should the casino be the one at fault or not. I doubt anyone guilty will be readily admitting their guilt. Especially with money on the line. If the casino channels are not bringing the results you were hoping for, there are always other ways.