Quote from: serveria.com on Today at 03:01:58 PM

Quote from: milkjkeee on February 28, 2023, 06:35:37 PM

good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed

" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempts all bets are being settled per the final result as stated in the sportsbook rules."

I just want people to know that there may be bugs like this on this site and support won't support you.

Frankly, I don't see anything you could shame Stake for here. A lag is a lag and if you're making last-second bets you have to take it into account. It can happen with any bet and in any casino.

I think Op only needs a good approach from the casino to validate his disappointment. It's not the Stake's fault because bugs can happen on any site though the responsibility and mistake aren't on their end, they should have a proper and clear response to Op. I guess it's time for Op to move on because if he will continuously blames the casino, it will never change the situation any better. Shaming Stake will not help him recover anything.