Honestly the representative of Duckdice is doing his job to become more active on engagement here to all the concerns. The only problem was his hands is tied on what he can share since the management will be the one who will give a call on issue like this and providing a premature evidence might be use against them to reverse their action.
I just hope that the reps will provide proof before he will answer concerns instead of giving generalized statements which typically triggered most of the user that watching the case.
It is the case I am not even privy to individual cases in these sorts of circumstances, for the most part, it is handled outside of live support by dedicated members, and it's often tricky to provide proofs that I either don't personally have, so in some ways, all i have is generalized statements about our ordinary conduct which is usually of a good standard. Maybe it was better not to state anything until i had facts that i could share to the original user.
sometimes such cases are particularly sensitive and time-consuming but i will endeavor to improve our communication process as previously stated
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Bobstone
DuckDice Live Support
Its good to see you acknowledge comments from the community. I always show your hardwork and dedication to attend all the issue throwing here. Its just community is already tired to read generalized post which doesnt lead to any answer to solve the question. Its not bad to provide a generalized comment on some cases though but a ban like this that doesnt leave exact reason will surely triggered the reader for such reply that doesnt helpful at all.
Keep up the good work bob! I understand your stand since I work on same industry before.