in this story there is something that made me worried and that is the part where the person who is accusing the casino says that after making KYC the casino asked him to make a video call with him , and seriously? Is handing over documents and taking a selfie holding documents not enough for KYC? honestly if a casino asks for video call then that casino is at a very high level of KYC and for me this requirement is scary
I've seen weirder requests from other companies like asking the customer to take a selfie or a photo from the street were you live.
Requesting a video call is becoming one of the mandatory requirements to complete identity verification. I believe it's needed to confirm that the submitted documents actually belong to the one accessing the account.
Besides, if someone is OK with submitting his documents and revealing his identity, why would he refuse to make the video call?! Anyway, it looks like the accuser doesn't mind doing it.
That is why I hate KYC. I haven't experience that kind of bizarre KYC experience but I also heard also something like this. The worst KYC process that I did is a video call KYC which is really really awkward. I wonder how much these company doesn't trust their users, It is obvious on how they conduct their KYC on and how much they limit us on how we utilize their platform. KYC is such a hassle and I stand to it aside from sharing your identity it's such a pain in the ass doing the process, Though it may vary.