in this story there is something that made me worried and that is the part where the person who is accusing the casino says that after making KYC the casino asked him to make a video call with him , and seriously? Is handing over documents and taking a selfie holding documents not enough for KYC? honestly if a casino asks for video call then that casino is at a very high level of KYC and for me this requirement is scary
I've seen weirder requests from other companies like asking the customer to take a selfie or a photo from the street were you live.
Requesting a video call is becoming one of the mandatory requirements to complete identity verification. I believe it's needed to confirm that the submitted documents actually belong to the one accessing the account.
Besides, if someone is OK with submitting his documents and revealing his identity, why would he refuse to make the video call?! Anyway, it looks like the accuser doesn't mind doing it.
If someone do make out claims then i do agree on previous replies that there should really be a strong evidence about on what his complaining because its really easy to make out some verbal accusations without
solid proof and it do ends up on being a troll.I agree about kyc verification that if that complainant have already submitted his documents the videocalls shouldn't really be an issue if he's really that serious on getting those withdrawals but if not and doesn't agree with those asked requirements then we do know on whats next. Its not something new anymore where casinos do really hold up huge withdrawals or something into those users who do might have some suspicious activity or something like that because a casino wont really be having this precautionary measure if they havent seen something.