Quote from: klidex on March 09, 2023, 08:42:40 PM

Quote from: piebeyb on March 08, 2023, 06:40:00 AM

Quote from: khaled0111 on March 07, 2023, 11:12:38 PM

I've seen weirder requests from other companies like asking the customer to take a selfie or a photo from the street were you live.
Requesting a video call is becoming one of the mandatory requirements to complete identity verification. I believe it's needed to confirm that the submitted documents actually belong to the one accessing the account.
Besides, if someone is OK with submitting his documents and revealing his identity, why would he refuse to make the video call?! Anyway, it looks like the accuser doesn't mind doing it.

such a method crosses the line actually if you have to be asked to provide a photo of where we live, in my opinion submitting documents is far more sufficient than having to do things that have crossed the line like that especially selfies and videos are also strong enough, but if there is a casino who asked to submit a photo of where we live obviously that was crossing the line, of course I will never play in that casino again.

Actually, for KYC problems, I don't mind if it's really needed for something that is needed, such as large withdrawals, as some cases have happened.
But for KYC asking for a video call or sending a photo of a residence, I'm a little bit disapproving, but if that's really the condition for solving the problem and being able to withdraw all the big funds or big winning funds from the gambling platform, I'll be happy to do it for the sake of being able to withdraw my funds.
But even though there are some people who are willing to do KYC by video calling or sending photos of their residence, it would be better if they didn't need KYC like that.
Because for some people who do not agree with the KYC request they feel disturbed or find it troublesome.

If Selfie is asked to upload then it can be at anywhere depending on the location and the place you are at the moment, so if it is on the road, in the car, or in the room they would see it and accept it. My brother, if the amount to withdraw is big and they need the KYC to clarify everything before allowing you to withdraw the money, it is better you do it to withdraw the money before they changed their mind because this casino owners are always looking for one thing to the other to decline and cancel large withdrawal.

But I don't really like casinos stressing someone at the time of withdrawing his win with KYC. KYC would done before the withdrawal so things will be easy for the gambler to do.