I'm sorry for posting this here, but as it is a serious complaint I was interested to know from the OP if this is true, here is the complaint:
Rollbit Withdrawal Frozen For $12,800 & No ResponseI've seen many accusations so this is something normal, but in this story there is something that made me worried and that is the part where the person who is accusing the casino says that after making KYC the casino asked him to make a video call with him , and seriously? Is handing over documents and taking a selfie holding documents not enough for KYC? honestly if a casino asks for video call then that casino is at a very high level of KYC and for me this requirement is scary
Was actually tending to mention out that thread on this ANN about that accusation which it is really that something not that common if we do speak about kyc verifications + having that video call kind of requirement. OP didnt mention nor do shows about screenshot of discussion or interaction with the support team and this is why its not really that something to be that believable unless if he could show
off some solid evidences like those hold up withdrawals and conversation then it would really be just proving out that there's something wrong with Rollbit.
Im not defending Rollbit just because im a sigcamp participant but having that 12k deposit and some withdrawals with that amount is really just too small
for them to mess up their reputation.
my point is not even the fact that the casino did not allow the OP to withdraw the money, Rollbit.com is a good casino and it seems to me honest and that they are here to do business for the long term and also the accuser's attitude is without a doubt that it is a suspicious attitude, because one of the most obvious things in this matter of money laundering is when a person takes 10,000$ for example and deposits 10,000$ on a site, but only plays with 1000$ and wins 800$ and then withdraws 10,800$ from any site will suspect that this person is doing money laundering, which is why I think Rollbit.com is right to ask for KYC. that's not why I was shocked
what scares me is asking for a video call when there are so many quick, reliable and less evasive methods of doing KYC, the casino can use the KYC method that skrill used, which consisted of the person handing in an ID and then the person had to scan it of face and the application compared the face of the ID that the person provided with the face of the scan, it was something that didn't even take 10 minutes for the KYC to be complete, finally I apologize immensely for addressing this in this thread, I just think the video call is exaggerated and also somewhat time consuming, if they have 100 people to do KYC at the casino and they have to video call, then it will take months for each customer to complete KYC and make withdrawals