"We are contacting you on behalf of our Fraud team.
We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
Your withdrawal has been cancelled and your Balance confiscated."
I have never registered in Metaspins Casino before. I never used any VPN software. I played at home with my local internet service provider SIA BITE.
The use of a VPN is not prohibited in METASPINS, as they suggest that players use the best VPNs to play on their platform for extra security and for gaming activities to be even more safely hidden, which led to the suspension and termination of your account is their discovery of multiple accounts that you used on their platform by you or by someone of your family through one IP address or from one computer or phone. I think there is a possibility if you contact them that they will leave you only one account and transfer your remaining deposits to it, if any, so I hope that the METASPINS officials will come to solve this dispute, clarify the matter and make a fair decision regarding your deposit and your winnings, because $9500 is a significant amount, and if they do not come here, try to contact them and send them this topic so that we can listen to the other side.