That is why many members are skeptical to believe any kinds of accusation to any establishment unless they had shown a solid evidence but at the same time never look down on new accounts because some newly created account have a legit case where they are really got scam by a casino since they have a solid evidence in hand
Irrespective of being a low rank member or high rank individuals you will all be treated equally when it comes to having complaints about a casino's experience, most times we don't have enough patient and assume some things we had with the casinos as a denial on our right and without proper information we report or make complains about what we are the cause, these kind of experience looks like unattended to from the gamblers end but the truth is that most of its kind lack enough evidence to convince others as proof.