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you didn't get my response right. If you are OK with providing you documents, why do you disagree to make a video call! Your identity have been already disclosed the moment you've uploaded your gov. I'd.
Something is not matching here! Let's wait for more proofs.
I'd hate to go through a video call too. I mean who wouldn't? It's a hassle. But I have never in my life experienced it in all my days of dealing with exchanges, poker sites and sports betting sites both fiat and crypto. Maybe in my case it never really needed to go up to that point cos if an exchange or a gambling site is asking for a video call after you uploaded your passport or driver's license... Something is up. So you better make sure your face matches the the pic in the ID or you say good bye to your money. :/