This is an absurd action by Duckdice. Failed to submit 3rd level KYC verification after finishing the first 2 level shouldnt be result to account block since user can verify the 3rd level multiple times since theres a chance that a bot cant read the documents properly that result to automatically rejection. Ive done KYC on multiple casino and failing the KYC sometimes due to unreadable documents is comment since they are using bot to verify.
I hope Duckdice can give a solid reason for doing this since they are trying to limit you to access your account by using small mistakes that you commit on the KYC process.
it's strange when a customer can pass level 2 verification but doesn't pass level 3 verification. If this is indeed the fault of the bot not reading the customer data correctly the OP as a DuckDice representative should immediately give the right answer so the customer doesn't feel like he's being ignored. it will seriously affect DuckDice's reputation if any issues or complaints are not resolved promptly in the long term it will be very bad.