Quote from: Kirito89 on Today at 02:02:37 PM

Quote from: montecrisdk on Today at 01:06:18 PM

Quote from: Mahdirakib on March 14, 2023, 12:37:19 PM

Quote from: montecrisdk on March 12, 2023, 02:45:07 PM

Today I decided to try to confirm the address again and upload another statement, but access to my account has already been blocked again. And I got a email. that I didn't pass verification. That is, you think that I have passed the level with an online selfie, but for some reason the verifier could not confirm my address and you are closing my account? Is this normal? Please help me.

Have you received any response from them until now? You should create a topic in scam accusation against them if your issue hasn't been solved yet. Most of the casino request for a copy of utility bill or bank statement to verify the address of a user. There shouldn't be any problem to verify your address if you submitted those documents properly.

Quote from: DuckDice.io on March 14, 2023, 10:15:28 AM

~snip~

Where is the "Terms & Conditions or Betting rules" page for the sports betting section of Duckdice?

Attached links to screenshots

hi. I was sent a link for re-verification on March 13 ( https://ibb.co/yk9R6yb )
On March 16, I passed the verification again including KYC level 3 and I received an email saying that I have successfully passed verification ( https://ibb.co/8gqyPdK )
At the moment there is no response from the support. In an online chat, they send an email. My account is still blocked.

@DuckDice.io @bobstone @Kirito89

Hello, I will inform the security department to hopefully speed up your case. Can you tell me your on-site username please, if you don't feel comfortable sharing it here you can DM it to me.

Kirito89,
Duckdice Support.

Ytysahacoq967 - my login on duckdice.io