Hi. We have investigated the case and here are the results:
You have requested the deposit of 150 USD which was credited to your Account number 571721597.
The security team has asked you to pass the KYC process on 17.03.2023. The verification failed as the team has traced multi-accounting activity in accordance with the provided documents. This is T&C violation, namely 2.32: "[...]"
Moreover, owning few accounts is considered as an unfair gambling activity - that is why you were able to withdraw only your initial deposit and not the winnings gained with few accounts. According to the info from the financial dept, the withdrawal is successful. Should you have any other questions, you are welcome to ask me.
I don't think I understand correctly, were you saying that OP tried to cheat with multiple accounts and pooled the winnings into one account --not familiar with your platform, but I'll guess you allows user-to-user fund transfer-- and tried to withdraw them? If I understood you correctly, then OP is dumb, but can you provide a screenshot of multiple accounts transferring their winnings into the main account, to help backing up your claim?
We are talking not about payment accounts, but player accounts. A player may create few payment accounts (in that case 571022107 and 571721597) but only one personal account per family, address, e-mail address, IP address, ID, etc. Unfortunately, we are not allowed to share screenshots from admin pages.
We are talking not about payment accounts, but player accounts. A player may create few payment accounts (in that case 571022107 and 571721597) but only one personal account per family, address, e-mail address, IP address, ID, etc. Unfortunately, we are not allowed to share screenshots from admin pages.
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this is bullshit.
i only created one account. based on what are u assuming I created more than one?? are u crazy?
u cant prove that and your acussations are so false. not same ip, not same device, not same email, not same ID, not even the persone u talking about is relative of mine. i send you all the proofs u asked for and I sent them email, what are you talking about? u cant prove anything, stop saying bullshits
u dont want to pay me whats its mine because of nothing, u have no right nor reason not proof.
so please, if u consider yourself a serious website, not a scammer, allow me to withdraw what is mine