Quote from: 1sajjjad9 on March 23, 2023, 05:00:36 PM

Hi all! I want to tell you about my unpleasant situation on Duckdice.io, I thought support would answer by mail, but they are not going to answer me at all and the chat was turned off when I wrote to it with a request to unblock my account.

My nickname in DuckDice is 1sajjad9
My E mail: usama_syed96@hotmail.com

Чтo пpoизoшлo::
Made a deposit on the 1 of March 499.2 usdt to the TRC20 wallet - 0x4d2b0349c14e18d176ae6ae753b6d8e743b46b1b584845b67403c902bdd67cef

I made up to 10 bets since my balance was just over ~$2520 and I decided to withdraw some of it. Withdrawal canceled, comment written: canceled due to KYC administrator, and on the side they wrote that I must pass level 2 verification.

A couple of days later I write to the chat, they open an account for me for a day. I pass verification to level 2, write to the chat, put my funds for withdrawal - they don’t withdraw, they write to go through level 3, although initially they didn’t ask for it at all. I upload original bank statements that match the address in my profile and my statements in a row just get rejected and my account closes again. Why? For what? They don’t answer the mail, I’m tired of waiting and I’m writing this topic.

Open my account for me and return all my balance to me

support@duckdice.io @DuckDice.io

Hello, the reason why your account is currently blocked is because you've been flagged as an arbitrage bettor by the sports provider.

Then you were asked to proceed in passing KYC which was failed (blocked by the compliance authority), all 3 levels of it thus resulting your account in continuing being blocked for further investigations.

I would like to add that we as Duckdice don't handle the KYC procedures ourselves, and it's done via SumSub which is basically one of the global leading KYC/AML compliance ecosystem. For example Binance's KYC/AML procedures are done via SumSub.

I am currently waiting on more information regarding your case and will get back to you here once I have them.

Kirito89,
Duckdice Support.