Can you explain if this is true or not? if so, can you explain why you are taking this action? let's assume that I had an account at your casino, my balance was 0$ and I was inactive for 1 year does that mean that if I want to get my account back I will have to pay an inactivity fee corresponding to 1 year? In your opinion: is this measure not keeping customers away? why would someone spend 100$ to pay inactivity fee while they can take the 100$ and put it in another casino and play?
Regarding the fee for dormant accounts conducted by the casino, there was once a discussion in other thread, obviously it is not pleasant for players because the money will be reduced, which is why players must be careful when registering to read each rule carefully and when deciding not to play long enough in a casino to withdraw money there because the casino is just like an exchange not a safe place to store crypto. I was looking to see if bethash mentions this in their rules unfortunately I didn't find that or I missed it, it should be listed and also details how much the amount will be deducted from each dormant account otherwise players will think you are cheating.
I don't think this casino has high interest from gamblers, I'm not sure why this casino doesn't have many customers but I think this is because maybe the promotion or bonus system that is given can't attract the attention of gamblers.
The power of a promotion, the better a promotion will make this casino even bigger because getting lots of players without a promotion no business will run smoothly, but because promotions also require funds, sometimes it will be an obstacle for casinos that have few players and also few in their capital