I think you are exaggerating. It's not that hard to understand why. The player in question may not have had an ambition to have an account here until he encountered problems with the operator so now he's here seeking help from the community. It's that simple.
Stop assuming things until proven otherwise.
Dude, I am not sure how long you are in this forum. If this is your only account then it's less than 1 year you are here. But yahoo62278 has been here for 2014 almost 9 years. He has a lot of experience in this field. He also worked on a lot of projects and still working. He knows (from his experience + project team )how some people act innocent after the guilty. I have also some experience working on some projects. I also know some people acting like they don't know anything regarding the issue despite knowing everything.
Btw I am not saying OP has a false accusation. I hope the sherbet representative will come and explain everything.