Since this topic is already active again, it would be good to hear from the OP update about the status of this problem. I sincerely hope that the reason OP doesn't appear here anymore is that he has reached his funds, so he thinks that this discussion is no longer necessary for him.
We've passed your case to the responsible team for a detailed check.
We'll notify you here once we get any updates. Thank you for your patience.
I would also like to see a clear explanation from CEX.io because somehow I keep seeing complaints about them and user problems with withdrawing from there. Here as well as on Reddit. they are almost always complaining about the same thing.
if you already have so many complications with KYC verification, why is it even possible to make a deposit before KYC passes? this problem has been going on for a long time with you, so I'm surprised that you haven't done anything to improve the whole system.
I would understand that you haven't changed much because you solve all issues in a short time, but obviously, that's not the case either.
The reply from kelonmusk is right to the point.
CEX.IO is a regulated crypto platform. Throughout our company’s history, effective and trustworthy collaboration with regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may check details at: cex.io/legal-security