I agree with what you said that on the gambling telegram when we write something a problem, after that there will be lots of people who send PMs to us claiming to be the team or the casino support team and if it is a newbie who gets into trouble, he will definitely be scammed.
So you are right that to solve any problem it is better to contact support directly to solve everything better and safer.
Because there will be no manipulation of the service support, it will make gamblers feel more comfortable and safe to solve any problems.
Scammers are everywhere on telegram and they are just trying to find the opportunity to find an unsuspecting victim, and what is worse is that now with the development of technologies like ChatGPT we are probably bound to see an increase on the number of people scammed, as now scammers can make use of an AI like that and exchange messages with naive newbies and scam them easily by pretending to be part of the customer support of a casino.