Quote from: klidex on April 03, 2023, 10:36:59 AM

Quote from: Slow death on March 31, 2023, 04:45:48 PM

Quote from: klidex on March 31, 2023, 02:54:11 PM

Quote from: naira on March 27, 2023, 03:31:22 PM

Quote from: Coinbox1 on March 27, 2023, 02:21:31 PM

Dear audience, I am sorry but I have to refrain from interacting with Mr. "alol1986" here from now on. It's someone's right if they enjoy telling blatant lies over and over and getting caught each time. It is against our communication rules, however, to entertain such behavior every time. We will keep working with the arbitrator and try to move the case forward.

Thank you
TrustDice Team

Don't waste your time on people who repeatedly try to damage the reputation of the casino. You have provided us with everything needed and demonstrated transparency. So don't worry about the chatter that comes over and over again as if you don't understand the attached evidence. Therefore, let the community judge for themselves, we and Trustdice have worked as professionally as possible. Accusation after accusation is just part of those who want to remove us from the public trust. Everything is clear and let's get back to work as it should.

Perhaps ignoring it is one of the best ways to stop people from wanting to bring down the reputation of the casino.
If we ignore him and feel that no one is responding, surely he will get tired and immediately stop his chatter.
Sometimes gamblers who are emotional or frustrated by losing too many times at gambling usually do silly things like accuse all casinos or only certain casinos.
Most casinos will have one person like this, Or maybe this person comes from another company to compete to lower the reputation of a certain casino.

in this case the guy is claiming his money that is stuck in the casino, it is a very different case of someone who lost money in the game and ignoring him is not a good thing, the most important thing is to dialogue so that the problem is solved, OP already provided a good way to solve the problem, it is up to @alol1986 l to follow this path so that the problem is solved

The results will be in vain if we discuss with the complainant, While he has strong and stubborn arguments.
Let's see if the Op himself has closed himself off from contact with the complainant because maybe the Trustdice team has some truth about the story of the original complainant.
Maybe it's true that ignoring is not a good way but let's see for a few days don't respond to that person, I'm sure he will comment rudely.
I would also prefer to ignore the problem and instead discuss with others the progress regarding Trustdice.

To ignore complaints, should only be done to spammers, that is those who's complains hold no substance, the casino reps should be able to detect complains coming from genuine users, and those coming from spammers, spammers are best ignored, but for complains coming from genuine users, ignoring that also would be risking the reputation of the casino, reps must do all they can to address issues coming from genuine customers, no matter how difficult the customer seem, one of the simplest way to handle such people is to try and see things from their perspective, that would easily give the reps ideas on how to handle the issue brought before them by the user.