For sure they care about their community they somehow had a good run before and were backed with some marketing stints, but now they are totally fading. Maybe they are not earning any good amount of money to pay up people to market them and also to fill their hot wallets from time to time. Provably this is one of the reasons why they abandon this thread because they lose the interest of the people and they don't want to see constant criticism once errors happen again in their casino.
I am aware of their long-run promotion and activeness here before covid-19 luck down, this casino and its sister company used to be popular among forum users then and according to the information I read on their thread, their signature campaign was one of the best and longest campaigns.
-This development has helped the company to build good visibility for itself and this is why the team are now reluctant to remote or be active because they feel, there already have the needed clients that will sustain the company.