Thank you for providing your account info.
Upon checking, your account has been banned due to the fact that you failed to provide KYC documents. It has been 17 days since the KYC request, and you still have not submitted the KYC documents yet. For procedural reasons, our Risk Management agents can't keep the case open forever (otherwise they would receive a penalty).
I will see what I can do but could you kindly explain why it took such a long time to prepare for KYC? Taking a selfie and taking pictures of your ID and utility bill is supposed to be a piece of cake and my colleague is gonna ask why.

Thank you.
TrustDice Team