There are several things you need to improve on not as if you're bad in it but you should step it nip if you truly want to stand out and be ahead as well and they include the following
1. Increase more of your customers support services and bet more active and very patient persons as most times it requires more of patients than qualifications to work and be successful as a customer service support agent.

2. People love their favourite casino to be very transparent with me irrespective of the circumstances because that one will help to build the trust of their players in the casino.
Now transparency should include but the KYC terms and as well every thing that relates that relates with transparency.

These are the two common reasons I can bold reasym list now and always remember to give more better and higher bonuses and alwell try to make them redeemable.