Quote from: Jody.Drummer on Today at 03:06:52 PM

Quote from: len01 on Today at 01:05:28 PM

Quote from: Jody.Drummer on April 05, 2023, 05:33:57 PM

This isn't actually ignoring the problem, but if the complainant can't have a good discussion, it won't solve the problem. From what I read from @alol1986 he is indeed stubborn and he doesn't accept arguments from other people, he doesn't even hesitate to accuse a casino of fraud if it doesn't line up with the arguments he conveys. If you continue to serve people like this then it's a waste of time. The team can respond to other users who have obvious problems, not just speak with emotion.
I believe he is a frustrated gambler who has lost a lot of money and he pretends that his money has been withheld by the casino to get sympathy. lol.

sometimes it is better to remain silent in response to arrogant people. someone who has an emotional disposition coupled with the loss of losing gambling is very difficult to give subtle directions and for sure he will always be stubborn with his mind.
it's true that TrustDice representatives prefer to stop responding on the grounds that this thread is more peaceful than arrogant people.
but I understand if someone who is frustrated because of losing a lot of money in gambling is indeed very painful and sometimes emotional that cannot be controlled which makes other people feel uncomfortable with that person.
so it's better not to respond to that person and prefer to discuss about the progress of TrustDice

Making clear complaints is still quite justified but on the other hand we also have to make some boundaries so that we are also heard because of course in cases like this if we really want our complaints and arguments to be heard then we also have to try to listen to other people, apart from that of course we must also have a condition where ethics comes first.
It's true that when we complain and feel that there is injustice to ourselves, then of course we don't accept anything that is not profitable, but on the other hand, as I said before, there is no need to rely on emotions for this because it is by relying on emotions and feeling the most righteous self. and the most hurt without seeing other people's arguments it can be self-defeating.

People get frustrated because they feel they can be abused very easily (eg: refusing to pay out winnings and not giving insight as to why).

It should be obvious that if you are banned, there should be evidence beyond reasonable doubt and the ability to prove it if needed, otherwise casino's can just claim whatever they want and not take accountability for it. This should be the standard procedure in the gambling world, exactly the same as real life, you are innocent until proven otherwise. If you make a complaint, casino says you abused their system in some way, 3rd party (askgamblers, casinoguru, etc) decides in the casino's favor, you most likely did something wrong, wether you realise or not. BUT, you should ALWAYS be able to dispute the casino's ruling with an impartial and trustable 3rd party.