Quote from: Jody.Drummer on Today at 05:53:41 PM

Quote from: Wiwo on April 03, 2023, 06:56:30 PM

Quote from: ttea on April 03, 2023, 06:33:18 PM

Hi everyone!

I'm that girl ddaddic is talking about. I came there as a friend recommended this site to me and registered as ttea. I came as "Invite friend" from player called Zoki who in real life is father of my best friend. I saw him playing this game and enyojing and decided to try it myself. I made deposit of 150 USDT (to avoid BTC conversion) and asked for first deposit bonus like explained on web page. When tried to log in again to see if I got bonus, instead I coundn't login.. I tried to change password and after that got information that I'm banned.. Without any explanation, without KYC, without anything.. They stole my 150 USD for nothing!

Obviously, you have not shared any document to support your claims such as a screenshot from your blackjack fun account and even an account ID, and the official of blackjack already detected that you played from same device and you said the user is the father of your best friend in real life?

-I guess there is more to this whole story than what we have right now and going forward I look forward to seeing you respond with more evidence.

Usually casinos need concrete evidence to accept that reports are true or just nonsense. Actually, it's easy, the complainant only needs to prove that he is not talking nonsense by providing valid evidence attachments. If the reporter cannot prove anything, the casino will not receive a report from the reporter. You can explain the details of the problem and again you have to be able to prove it. And we can see that in fact the parties from the casino also accepted and tried to have a good discussion, it's just that it seems that the reporter has a slightly complicated problem here.

I we still on this girl's case or have she shared more evidence to support her claim as we have already advised her to make more evidence that truly her funds were confiscated and this will be the only mean where her report will make any valid sense, and also instead of causing a lot of crisis in here I, suggest the girl share the evidence screenshots with the support representative she is communicating through the casino live supports.

I know how frustrating it could be to be lucked out of your account most especially if you are not keeping your copy of some vital evidence with the date since he is not expecting the such a thing to happen to the account.

The above is just me reasoning things in my head since the ops own story may be far different from my own assumption, but that is a possible scenario.