Hi there,
This website seems to me to be a total scam, live support ain't working, i tried to withdraw my funds almost 2 days ago, i can't even see it updating or processing at all on the website.
The live chat, is just a bot that keeps asking and answering and same useless things. Don't use this website, it's pure scam.
I think we all know here the OP has been flagged as fraud so I think it's clear about this site not really secure so never use it again and for your case better make a new thread on the fraud accusation board at least give a screenshot of the loss you get from this site. only giving advice that you should play gambling on a site that is active in this forum and has a good reputation