Quote from: dimonstration on Today at 06:51:10 PM

Quote from: fragoso21 on April 08, 2023, 04:08:41 PM

First of all, I don't even know where my case stands since the last message directed at me was "you should send KYC ASAP and MAYBE you will get unbanned" 48h ago and I have never gotten conformation the team was indeed reviewing my case or had even accepted the docs.

Secondly, I dont understand why you are telling me to refrain from spamming messages? I went back and forth a bit with trustdice's representative about my case and then responded/commented on someone else's opinion on a different matter 2 days ago. In fact, other than the message basically asking for an update, its been 48h since I last posted in this thread.

The user that give you an advice is telling the truth. Making a negative criticism while your case is already in-progress can be categorized as spam since you are using the thread to channel your emotion as if Trustdice team doesn’t acknowledge your case. Forum representative is different from the security team that reviewing your case. You can ask the representative here to help you push your KYC verification in a proper way though.

I do not think it is a spam to update people about his case and at the same time channel is opinion. This is a forum and his case is with Trustdice, it would be a spam if he is stating other casino cases than Trustdice. I do understand his post and the negative sentiment, he just wanted to get updated about his case since it is more than 1 day after the submission. I doubt he is informed about how long the verification process is so it makes him uncomfortable.

Quote from: dimonstration on Today at 06:51:10 PM

Besides, Trustdice is know here for solving all the issue related to their casino. And also 2 days is just too short for waiting because other casino usually take a week or more depending on the intensity of the investigation on your account. You should review the ToS especially the AML policy part and liabilities to have a better understanding on how Trustdice handling your case. Rest assured your account will be back to normal if you are clear from violation.

Regardless of how knowledgeable the company is in solving cases, the first thing must be communication to ease the getting impatient player. The platform must not fail to communicate and inform the other party about the progress of his case.