I was surprised to receive a message when I tried to log into my account again tonight i have got this message "Login failed. Your account has been banned. Possible reasons: duplicate accounts, fraud, cheating." At first I thought that I may have had an old account that possibly caused the issue but I checked my other email addresses and did not find any previous accounts. Could you please clarify the reason for this ban? My username is Gxstxv. Im Pretty sure that i didn’t break any of your rules at least not in purpose.
Hi,
I looked into your account. Since there was a withdrawal attempt without deposit, this plus some other signals might have triggered our anti-spam algorithm (just my educated guess). My colleague will be restoring your access since there is no breach of T&C after all.
Apologies for the inconvenience. As the one and only crypto casino that offers free, no-deposit-required bonus, it's important for us to have an anti-spam algorithm in place. I have forwarded what happened to you to our product team who's constantly updating the algorithm.
TrustDice Team