Also, how do you manage to contact live support about complaining that you forgot your password while the live chat feature is only available for a registered member of the casino that is currently logged in? Can you clarify what really happened eh?

By magic maybe

but let me think positively, maybe he did not contact live support but he contact support by email. Means that he mixed the previous discussion about live support with support by email.
I also think that he contacted the support via email since live chat is disabled when logged out but they give notice to contact via email giving
cs@livecasino.io as the contact address. This is the first time I read about a problem solved via email so it is astonishing to see that the problem is solved within 3 minutes time through email communication. There is no doubt that livecasino support is one of the best in the industry.