Quote from: holydarkness on April 17, 2023, 11:19:09 AM

Quote from: logfiles on April 13, 2023, 02:17:46 PM

[...]
Apparently, they are "Re-opening" KYC verification according to this screenshot

If I remember clearly, the trustdice team vehemently refused the suggestion of a video verification to prove if OP has forged the documents or not and now here were are even after proof was sent through the process they wanted

People should pay attention to how these folks are handling the situation.

I waited for CG to made their posts public and was hoping that it told us that the video conference went and serve a purpose like what I thought it would be: to have an interactive dialog with OP and clear things up. Should have known to grab my popcorn because the drama is far from end.

For anyone who won't bother looking at the dispute page on CG, this is their reply:

Quote from: https://casino.guru/trustdice-casino-the-player-s-account-got-blocked

Hi [...],

During the video call, the attendee claimed now he doesn't have the passport certified by Latvijas Notars with him and failed to present that passport.

So I am afraid we can't establish a direct relationship between the attendee and the passport certified by Latvijas Notars. Since the certified passport is absent in the video call, we can't rule out the possibility that it was another person's passport certified and given to the attendee or/and TrustDice account holder for this ticket.

As a result, we have to consider this video verification as having failed. The recording of this video call has been sent over to you via email.

Also note, the Latvijas Notars certification papers do not have a person's photo on it. So here we can't rule out the possibility that the certified passport belongs to another person, other than the attendee, and that the photo there is an entirely different person, not this attendee. On this, we have a specific suspicion and we have sent the details to your email.

Thank you

TrustDice Team

OP, before I make any assumption, can you please tell us several things:

1. Does the notarized certification paper specify passport number or detailed ID like full name, DoB, address, etc. or other aspect that can tie the certificate to certain passport and to certain citizen?
2. Does the passport you sent to TD at the very first time --and later on, to CG-- has a nice photo of you on it?

If the answer for both question is yes, I can't understand how is it so difficult for their security team to calculate 1 + 1. All they need to do is matching the passport ID --or whatever identifier-- on the certification paper with the old passport file they had from your very first KYC.

The passport has your picture on it, they made a video call with you and can see your face. They have all the ingredients needed. If necessary, they could just simply open three simultaneous windows on their screen: the current video call, the old KYC file, and the notarized documents to match details on the passport. I think it's not that diffucult to find a string that connect the three data and draw a conclusion, whatever conclusion, from it.

But, for the sake of being fair, allow me to treat you with "guilty until proven innocent", is there a reason why you can't show your passport? I assume the video call happened at your home where you can leave the screen for couple of minutes to take your passport?

Yes, i totally agree with you, but they still want to confuse situation and waste the time. This Scam casino do not want to play 1500 eur. It is very small amount in our days. Small fake casino with fake reviews on trustpilot.
I think, casino asked notarised document, then they received it, if casino is fair, they received notarised documents, it is time to pay winnings, but they still want to find something to waste time.

Good that casino already have BAD REPUTATION at casino guru. I hope Casino Guru will not change something, may be decrease more. Because now we can cleary ssee that Trust Dice is total scam

Do not registred and make deposits at Trust Dice they will scam you