Quote from: SquirrelJulietGarden on Today at 10:55:57 AM

Quote from: alol1986 on Today at 09:02:19 AM

Casino asked for KYC. I sent all documents they asked. Then they write FAKE reason to block me, "Edited photos".

Using faked photo for KYC is bad and intolerable at any platform. They will terminate your account shortly when you want to cheat with their compliance team.

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I wrote complaint at Casino Guru, where casino started to sent blackmarket site, and ssaying that i bought documents for 100 usd.
Then i sent notarised approvment that my passport are real.

It is what you told but where are proofs that the team lied that your valid document and photo are faked?

What is proof for your additional documents which are real, not fake?

I am sure with you that no good casino will destroy their reputation by concluding a valid document is faked.

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Now casino still trying to find some fake reason to do not pay

What are their new reasons?

Hi SquirrelJulietGarden,

As shown below, we decided to stop responding to this person on this forum as we have publicly caught him lying twice. It is against our communication rules to entertain such behavior every time.

Quote from: Coinbox1 on March 27, 2023, 02:21:31 PM

Quote from: alol1986 on March 27, 2023, 11:05:53 AM

what you want that i will approve there? id documents can not be approved online.

OMG here you come again mister. Another super obvious, blatant lie...

In Latvia, ID documents can be perfectly approved online, and this is the link to it.

Dear audience, I am sorry but I have to refrain from interacting with Mr. "alol1986" here from now on. It's someone's right if they enjoy telling blatant lies over and over and getting caught each time. It is against our communication rules, however, to entertain such behavior every time. We will keep working with the arbitrator and try to move the case forward.

Thank you
TrustDice Team

There is an ongoing effort with arbitrator site CasinoGuru despite the player being uncooperative and very rude.

We are glad that, after continuous persuasion by both us and CasinoGuru, he eventually conducted the official passport verification offered by the Latvian government.

However, during the subsequent video verification call (which he refused to do until CasinoGuru intervened), he refused to show his passport. As a result we have to conclude the verification call as being not successful.

The documents so far we have received include:
- His passport photo and selfie
- The Latvia official verification papers of the passport, which does not include any face image. The passport number and the name is a match;
- A video verification call that matches the face on the passport he provided to us

With this, we cannot rule out the possibility that he purchased the passport photo and selfies from the actual owner, and provided us with manipulated photos where the actual owner's face was replaced by his. And later, upon the request to pass the official government verification, he again paid the actual owner to do it and sent over to us. This is all feasible given the fact that the Latvia government verification papers include no personal images. Just passport number and name.

We would need to connect this player's face with the official verification papers, and for now such a connection isn't warranted as he refused to show us the passport.

This is an ongoing investigation and we still look forward to a solution along with CasinoGuru.

Thank you
TrustDice Team