Having one account and using the bonus is not an abuse at all unless he is found guilt of using more than one account.
This is my initial thinking too. And not paying over $10k only because of using bonus with a very small odd seems to me too much. So far it does not seem there is a claim for Multi account. Let's see what the official has to elaborate more about the case.
Few months ago similar cases were coming against a specific sportsbook. I can not remember if it was Rollbit or another one.
Just to be clear to everyone, I have only had one account with Rollbit in my life. I have never multi accounted so there is no way Rollbit can say that is the reason.
From the response of Rollbit it seems they were not talking about multi account so I think that's not the case for you.
Man I am so sick of these casino and sportsbook.
Always making claims when a player wins, but if a player loses they will never give that money back.
And all the bullshit they make up, this is really frustrating me that they get away with this stuff all the time.
"He is up money so its okay"... how the hell is this ok? so basically he is getting freerolled...if he loses, he loses his money but if he wins, he doesnt get to keep his winnings? so 0 risk for the casino.
The casino makes money overall, so they should pay him his balance because "they're up money"
It's very simple. When sportsbook are making money, they are in profit. In a business when you are losing your money then you are always alert to protect it.
I would advise you to give a little bit more time, maybe a few days to see if Rollbit representative will come back with better explanation for the concerns and opinion raised by other members here.
I am pretty sure we will have an update from them. There are handful of users ask in this thread and asking for information. Rollbit is here for long time and they know how to handle it.