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Good customer service can increase the casino's rating and become one of the most popular and trusted casinos, so it is hoped that the casino can become big too.

But maybe the casino has its considerations in using AI support services and maybe to reduce the cost factor of hiring support personnel previously used by casinos. And the difference between using people as service agents and AI is that users can get answers directly and talk directly to those agents to get satisfactory answers.

Can AI understand and resolve the gambler's problems? I do not think so. Yes, by using Artificial Intelligence bots they can increase their response time but the AI won't be able to resolve the queries. It can be used to create tickets etc.
The AI chatbot can then forward the customer's queries to real service agents who can resolve people's issues.

I would say that customer care and support should be the main focus of the casino and they can use a mixture of AI and humans to cater to the needs of the gambling casinos.

In fact, casinos that use AI as a fast response support service will not be separated from the original support team, of course the casino has considered all of that.
So that the comfort of customers is maintained peacefully and proudly when the casino uses mixing AI with genuine service support that quickly overcomes all problems experienced.
It's very rare for a casino to just put AI in customer support without mixing in from a genuine customer support team

Take it or leave it, AI will be more advanced and more capable to handle customers services in the future, if you are aware of the capability of the new AI projects on the blockchain right now you will know that chatGPT is already far behind, Today, AI can help find someone, make decisions for traders, help them build crypto portfolio, make some trades from your wallet, etc. Are you not impressed yet? Cause I am, as things keep getting interesting with crypto and blockchain I believe that AI will have it's place too.

Actually, AI models like this have existed for a long time on blockchain etc. But in gambling, there is just a new hype and it's only natural that there is currently a lot of discussion on AI in gambling and there have even been some AIs that have been developed, such as Chatgpt4, which they consider to be a little more accurate.
I believe that in the future maybe there will be a place for AI because AI will continue to be developed to help humans in every way and especially gambling nowadays.
Because right now almost a few people may be racing to develop AI to get results that are a little more accurate.