I am pretty sure we will have an update from them. There are handful of users ask in this thread and asking for information. Rollbit is here for long time and they know how to handle it.
I hope so! I sent an email to Razer from Rollbit just now, but I still have had no replies from their support in 2 weeks now. Really seems they don't want to give me an explanation on what I abused or TOS I breached (Which I can't find any).
I'm not sure what else to do now about this situation, any ideas are welcome.
Thanks