Quote from: FatFork on April 26, 2023, 11:48:42 AM

Quote from: wintomato on March 16, 2023, 09:27:29 AM

The account had not been frozen or restricted , just dep bonus and related profit had been canceled as the user created dozens of account used for deposit farming purposes; In such cases we have right to cancel the dep bonus;
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As this was your last post in this thread, I believe it's important to revisit your previous comments regarding the scam accusation, especially now that it seems to have been resolved positively. So I am echoing it here:

Quote from: wintomato on April 25, 2023, 12:35:16 PM

We take all such cases seriously, and made extra deep investigation of the user, ignored automagical authenticator tools and made manual investigation and as a result the bonus amount had been returned to the player;

So it turns out your initial assessment against the player was nothing but a mistake, huh? It's quite concerning to think about how many other wrong assessments have been made in the past, and only because this player decided to publicly state their case, you finally took it seriously. How many players out there have been wrongly accused and didn't have a platform to voice their grievances?

And let's talk about these so-called "automagical authenticator tools" that you ignored during your manual investigation. If they are so unreliable and prone to false positives, why even bother using them in the first place? It's ironic that you claim to take all cases seriously, yet you rely on tools that clearly can't be trusted. It's baffling.

This whole situation just leaves a bitter taste in the mouth, doesn't it? What measures have you taken to prevent such situations from happening in the future? Clearly, your current approach is flawed and has failed in this case. It's time to step up your game and ensure that players are treated fairly from the get-go, instead of having to go through the hassle of public outcry just to receive proper attention.

This concerns me the same. Their previous long and dragged situation which made me left my neutral tag also ends up with them falsely accuse and hold their user's fund. This below is their parting word for this case, hopefully they're talking about improving their system and fairness instead of just buzzing with new games.

Quote from: wintomato on April 25, 2023, 12:36:37 PM

After the release of our new upcoming updates you will change it to positive

Quote from: holydarkness on April 25, 2023, 12:18:53 PM

[...]

However, I will still stay on my neutral tag on them due to the fact their dispute resolution is still very poor, being completely absent from the ADR even after given double extension, and the reason of confiscation is not plausible, just like the previous cases. But hey, WT, at least I didn't change it to a negative.